Refund Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Harmon Publishing Group, LLC values your support and strives to provide high-quality products and experiences. This Refund Policy explains when refunds or exchanges may be issued for purchases made through lettersoftheheartbooks.com.
Physical Products (Books & Box Sets)
Returns
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Physical books may be returned within 14 days of delivery if they arrive damaged or defective.
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To be eligible for a return, items must be unused and in their original condition.
Exchanges & Refunds
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If a physical item arrives damaged or defective, please contact us within 14 days of delivery at hello@lettersoftheheartbooks.com.
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We may request photographs of the damage to assist with processing.
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Approved refunds will be issued to the original payment method, or a replacement may be sent at our discretion.
Shipping fees are non-refundable, unless the return is due to an error on our part.
Digital Products (Ebooks, Audio, Downloads)
Due to the nature of digital content:
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All digital sales are final and non-refundable once the content has been delivered or accessed.
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This includes ebooks, audio files, demo recordings, and downloadable materials.
If you experience a technical issue accessing your digital purchase, please contact us and we will assist with resolving the issue.
Pre-Orders
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Pre-orders may be canceled for a full refund prior to the product’s release date.
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Once a pre-ordered product has been released and delivered, standard refund policies apply.
Music & Demo Recordings
Music demos, preview tracks, and related digital audio content are provided for personal listening or evaluation purposes.
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Downloads of music or audio content are non-refundable.
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Licensing or partnership inquiries do not constitute a purchase or guarantee of rights.
Subscription or Email-Based Downloads
Free or promotional downloads provided in exchange for an email address are not subject to refunds.
Refund Processing
Approved refunds will be processed within 5–10 business days of approval. Processing times may vary depending on your payment provider.
Incorrect Orders
Please review your order carefully before completing your purchase. We are unable to refund orders placed in error, except as outlined above.
Contact Us
If you have questions about this Refund Policy or need assistance with an order, please contact:
Harmon Publishing Group, LLC
Email: info@harmonpublishinggroup.com