Refund Policy

Physical Products (Books & Box Sets)

Cancellations & Returns

• Pre-orders: Paperback and case laminate pre-orders can be cancelled for a full refund, including shipping, any time before your copy ships.

• Signed copies: Signed copies can be cancelled for a full refund until Eric signs the book. Once signed, they're final sale except for damage or an error on our part.

• Shipped orders: Once an order ships, our return policy below applies.

• Damaged or wrong items: Let us know within 14 days of delivery, with a photo, and we'll replace or refund it. When the error is ours, we pay the return postage.

• Refunds: We send approved refunds within 7 business days. Your bank may take a few more days to post them.

Returns

• Physical books may be returned within 14 days of delivery if they arrive damaged or defective.

• To be eligible for a return, items must be unused and in their original condition.

Exchanges & Refunds

• If a physical item arrives damaged or defective, please contact us within 14 days of delivery at hello@lettersofmyheart.com.

• We may request photographs of the damage to assist with processing.

• Approved refunds will be issued to the original payment method, or a replacement may be sent at our discretion.

Shipping fees are non-refundable, unless the return is due to an error on our part.

Digital Products (Ebooks, Audio, Downloads)

Due to the nature of digital content:
 

• All digital sales are final and non-refundable once the content has been delivered or accessed.

• This includes ebooks, audio files, demo recordings, and downloadable materials.

If you experience a technical issue accessing your digital purchase, please contact us and we will assist with resolving the issue.